Privacy Policy

This policy explains what personal information The Compass Hotel collects through this website, why we collect it and how we look after it. It applies to thecompasshotel.com in English and Arabic.

What we collect

• Room bookings. When you book online we collect the details needed to hold and manage your reservation, such as your name, email address, phone number, country, stay dates and number of guests, and any notes you add.
• Payments. If you pay online, your card payment is processed by our payment provider, PayTabs. If you choose to pay at the hotel, the card details you enter are used to guarantee your reservation.
• Contact and meeting enquiries. When you send a message or a meeting enquiry we receive the details you type into the form, such as your name, email, phone number, company and message.

How we use it

We use this information to confirm and manage your booking, to reply to your messages and enquiries, to prepare for your arrival, and to meet our legal and accounting obligations. We do not sell your personal information.

Who we share it with

We share information only where it is needed to provide our services: with our payment provider to process payments, with our website hosting provider that stores the website, and with authorities where the law requires it.

Cookies

The website uses cookies that it needs to work, for example to remember your language and to keep your booking details while you move between booking steps. The map on our pages is provided by Google Maps, which may set its own cookies when it loads.

How long we keep it

We keep booking and enquiry details for as long as we need them for the purposes above and to meet legal and accounting requirements, and then delete them.

Your choices

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us using the details below.

Contact us

The Compass Hotel, Ibn Ar-Roumi St. 24, 6th Circle, Um Uthaina, Amman, Jordan
Email: info@thecompasshotel.com
Phone: +962 6 551 6111

Last updated: October 2026